Privacy and Cookie Policy
1. Introduction
Welcome to torudeabi24.ee. This policy outlines how TORUDEABI24.EE OÜ (“we”, “us”, or “our”) collects, uses, protects, and handles your personal data when you visit and use our website, torudeabi24.ee (“Website”).
We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
Data Controller: The data controller responsible for your personal data is: TORUDEABI24.EE OÜ, Reg.nr. 12369199, address; Vene tn 28, 10111.
2. What Personal Data We Collect and Why
We collect information to provide and improve our services. The types of personal data we collect depend on your interactions with our Website.
a) Information You Provide to Us Directly:
- Email Subscriptions & Contact Forms: When you subscribe to our newsletter, contact us through a form, or request information, we may collect your name, email address, and any other information you choose to provide in your message.
- Purpose and Legal Basis:
- Marketing Communications: If you explicitly consent to receive marketing communications, we will use your email address to send you newsletters, special offers, and other marketing materials related to our services. The legal basis for this processing is your Consent. You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
- Customer Service: We process data from contact forms to respond to your inquiries. The legal basis is our Legitimate Interest in providing excellent customer service.
b) Information We Collect Automatically:
- Cookies and Usage Data: When you access the Website, we automatically collect certain technical data using cookies and similar tracking technologies. This may include your IP address, browser type and version, device type, operating system, referral source, pages visited, time spent on pages, and other diagnostic data.
- Purpose and Legal Basis:
- To ensure the Website functions correctly (Strictly Necessary Cookies). The legal basis is our Legitimate Interest in providing a functional website.
- To analyze website traffic and user behaviour to improve our services (Performance & Analytics Cookies). The legal basis is your Consent.
- To personalize your experience and remember your preferences (Functionality Cookies). The legal basis is your Consent.
- To deliver relevant advertising to you (Marketing Cookies). The legal basis is your Consent.
3. Cookie Policy
a) What Are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
b) How We Use Cookies We use the following types of cookies:
- Strictly Necessary Cookies: These are essential for you to browse the Website and use its features. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences.
- Performance and Analytics Cookies: These cookies collect information about how you use our Website, like which pages you visited and which links you clicked on. We use this information (e.g., via Google Analytics) to improve our Website’s performance. All information is aggregated and therefore anonymous.
- Functionality Cookies: These cookies allow our Website to remember choices you have made in the past (like your language preference).
- Marketing Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers.
c) Managing Your Cookie Preferences When you first visit our Website, you will be shown a cookie banner where you can provide or withdraw your consent for the use of non-essential cookies.
You can also control and manage cookies through your browser settings. Find out how to manage cookies on popular browsers:
Please note that disabling cookies may affect the functionality of this and many other websites that you visit.
4. Who We Share Your Data With
We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, such as:
- Website Analytics Providers: e.g., Google Analytics.
- Email Marketing Services: e.g., Mailchimp, Sendinblue.
- Hosting and IT Service Providers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. International Data Transfers
Some of our third-party providers may be based outside the European Economic Area (EEA). If we transfer your data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- The country has been deemed to provide an adequate level of protection for personal data by the European Commission.
- We use specific contracts approved by the European Commission (Standard Contractual Clauses).
- The provider is part of a framework that ensures adequate protection, such as the EU-U.S. Data Privacy Framework.
6. How Long We Retain Your Data
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Marketing Data: We retain data collected for marketing purposes as long as you remain subscribed. If you unsubscribe, we will delete your data from our active marketing lists within a reasonable timeframe.
- Analytics Data: Anonymized analytics data may be retained for longer periods. For example, standard Google Analytics data is retained for up to 26 months.
- Contact Form Data: We may retain submissions for 6 months for customer service purposes.
7. Your Data Protection Rights
Under the GDPR, you have the following rights over your personal data:
- The right to be informed: To know how we collect and use your data.
- The right of access: To request a copy of the personal data we hold about you.
- The right to rectification: To have inaccurate personal data corrected.
- The right to erasure (the ‘right to be forgotten’): To have your personal data deleted.
- The right to restrict processing: To request that we limit the processing of your personal data.
- The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- The right to object: To object to the processing of your personal data (e.g., for direct marketing).
To exercise any of these rights, please contact us at info@torudeabi24.ee. We will respond to your request within one month.
8. How We Protect Your Data
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include using SSL/TLS encryption for data transfer and limiting access to personal data to only those employees and contractors who have a business need to know.
9. Lodging a Complaint
If you have concerns about our use of your personal information, you can make a complaint to us at info@torudeabi24.ee.
You also have the right to lodge a complaint with the relevant data protection supervisory authority. For users in Estonia, this is the:
Andmekaitse Inspektsioon (Estonian Data Protection Inspectorate) Website: https://www.aki.ee/en
10. Changes to This Privacy Policy
We may update this policy from time to time. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we are protecting your data.